HOW THIS WORKS
Q: How do I know that this is legit?
A: The Outerwearhouse team has over 40 years of experience in fashion and retail. We're using our expertise and insider connections to help bring unsold inventory to the masses at an unbeatable price. You can trust that all products sold are 100% authentic.
Q: Where do you get your inventory?
A: We work directly with manufacturers, factories, and retailers to acquire unsold, cancelled, and over-produced inventory that would otherwise be sitting in a warehouse or a landfill. We're able to acquire bulk inventory at a low cost and pass our savings directly to you.
Q: OK but seriously, what brand am I buying?
A: Don't ruin the surprise! We're able to offer such incredible pricing by hiding brand names with a small orange square or some pixelation, keeping the actual brand name off of our site. Though you won't know the brand until you receive it, we work with top brands commonly found in both big box department stores and niche boutiques.
Q: Will I really get what's pictured on the site?
A: You betcha! Each jacket style is photographed by our in-house photo studio before being listed online. This lets you save by shopping for the look you want, not the brand name.
PRICING & CHECKOUT
Q: Why are some higher priced items at a higher discount than others?
A: We offer our discounts based on our cost, not the regular sales price. This will sometimes result in even better deals.
Q: Which credit cards are accepted?
A: Visa, MasterCard, Discover, and American Express are accepted. We also accept instant payments like ApplePay. Note: If you have pending orders, all orders will be paid for with the last credit card used.
Q: Are my credit card details and personal information safe?
Q: Will I be charged tax?
A: We are required to collect sales tax for the state of New York only. The tax rate applied to your order will generally be the combined state and local rate for the address where your order is being shipped.
Q: What if an item is out of stock?
A: If an item from your order is out of stock and you have already been charged, you will be notified via email and a refund will automatically be issued to the original form of payment.
Q: I’ve placed a successful order but why haven’t I received a confirmation email yet?
A: During high traffic periods, there may be a small delay in the delivery of your confirmation emails. If you have not received your confirmation email by noon on the business day following when your order was placed, please check your junk mail folder. If you think you entered an incorrect email, please contact us using the contact form with your order number and last name and we will re-send your confirmation.
Q: How much does shipping cost?
A: We offer calculated rates from USPS for all orders. We also offer free shipping on orders over $150.
Q: How long does delivery take?
A: Please allow 1-3 days to process your order. If shipping within the United States, your order should be delivered within 1 to 5 business days following order confirmation. Please allow up to 2 additional days for rural zip codes. US Territories, Alaska, Hawaii and APO/FPO/DPO addresses, may require additional time for delivery and may be subject to delivery restrictions based on the item type, weight and size. For updates on your order delivery time, we provide a tracking number upon processing every order.
Occasionally certain products might be located outside the United States. The products will be marked to make you aware. In these cases, please allow up to 2 weeks for shipping.
Q: How can I track my order?
A: As soon as your order is ready to ship we will send you an email with the delivery information. You can track your order with the tracking number provided on UPS.com. It may take up to 24 hours before tracking information is updated.
Q: Why did I receive multiple shipping confirmation emails?
A: Occasionally, some of our products may be located in multiple locations. If you ordered multiple items, this could result in multiple shipments and lead times.
Q: Can I exchange or return an item?
A: In order to offer our rock bottom pricing, we are unable to offer returns or exchanges at this time. This enables us to continue to keep our prices the lowest on the market. Should you receive a defective or incorrect product, simply send an email to firstname.lastname@example.org and our customer service team will get back to you within one business day.
Q: Can I contact you directly with any questions?
A: Yes, You can email us at email@example.com. We will respond within one business day.